SALT LAKE CITY–(BUSINESS WIRE)–After a record-breaking first half of 2017, InMoment today announced an even stronger performance through end of the year. The leading customer experience (CX) intelligence platform smashed several previous revenue and profitability records, achieved exponential growth in new industries such as automotive and financial services, and launched innovation initiatives boosting its ability to scale at an even faster rate.
Significant milestones include:
New Client Acquisition: InMoment experienced its highest level of year-over-year growth in the company’s 15-year history by closing a record number of new logo accounts and gaining significant traction from partner collaborations. In addition, the company expanded its footprint within existing clients, growing contracts with unique offerings like Discover & Explore, securing additional channels by leveraging new capabilities like the company’s Digital Intercept, and by introducing its unique AI-powered data science to replace service-driven initiatives like mystery shopping and market research.
Increased Market Share in Key Industries and Geographies: Known for its expertise in hospitality and retail, last year InMoment forged partnerships with seven of the world’s largest automotive brands, brought on several leading financial services and energy providers, and expanded its global footprint in the travel and entertainment sector.